Operational Excellence

This three-day programme introduced you the essentials of operational excellence. You learned how to use lean tools and methodologies. And you discovered how to manage variability and lead change management. You are ready to leap into your organisation with the skills and confidence to create real value. Participants obtained the following learning objectives: - Understand, apply and evaluate the essential tools of lean management – push versus pull, waste in processes, just-in-time and PDCA - Solve process inefficiencies with process mapping - Learn to value improvements – linking operational and financial metrics, and validating them - Analyse where improvements can be made – and implement them - Determine what’s needed to lead change in your organisation - Focus on what really matters for your customers